Administrator
Administrator Documents
Administrator FAQs - Error Messages/Troubleshooting
- Client Autofill Behavior
- FAQ: Transfers on ARMS
- FAQ: Prerequisite to Install Crystal Reports
- FAQ : Case Not Loading - In Pre-2022 Releases of ARMS
- FAQ: Error showing “Authentication Services are not available”
- FAQ: Unable to produce a report, error displays” Content token expired”
- New Employee SSO Not Working
- Content Token Error
- What to do when our web deployment client doesn't install after an upgrade?
- Why are there no Beat File codes in my CAD Unit Maintenance?
- FAQ: I am installing the ARMS Client and it installed fine but when I go to Open it nothing comes up. It shows in task manager as being opened though, how do I resolve?
- Error Message: "An Error Occurred While Getting Open Incidents" when using ARMS Mobile on a Laptop?
- Can I create a text template within ARMS for everyone in my department to use?
- Error Message: "Application Could Not be Started. Please Contact System Vendor" when trying to install the ARMS client.
- FAQ: What Do I Need to do to Resolve a .Net Framework Error When Installing a Client?
- Can not Log Off a unit. I receive an error message saying "Check Event Viewer for more details."
- What does my department do if we want to turn off the AD Authentication label in the ARMS launcher?
- I cannot connect to ARMS Mobile and have a Run Time Error Message
- Whenever I try to open a PDF in ARMS, I get an error message saying, "Can't open this file, open file with another program"
- What do I do if I do not have any Involvement Type Codes in my dropdown list?
- What can I do if my new workstation is experiencing latency?
- What do I do if my department badge does not print on any reports?
- Error message: DNS_PROBE_FINISHED_NXDOMAIN. What do I do?
- FAQ: Message pop up saying "There are no units assigned to beat" when the dispatcher tries to assign a officer?
- FAQ: What do I do if my Authentication Services are not working?
- FAQ: When trying to Sync Parking Citations, after 10 seconds the screen goes back to the home page.
- Error message: 'Failed to enable Restraints' while trying to log in.
- FAQ: I want to add a new permit type and the selection changes before I can save it
- Why can I not see media files in my media viewer?
- FAQ: I moved the Maxient Case Submitter to a New Workstation and Now it is Not Opening?
- FAQ: Why isn't my unit's green flag showing?
- FAQ: Why Is My Notification Manager Screen Blank?
- Error Message: "Cannot access ASP.net" message when attempting to install crystal run time. How do I fix it?
- How do I assign a new person to a vehicle citation If I delete an existing one.
- FAQ: Why is my web application down?
- Why do my Employees have a blank ID when setting up a CAD Unit?
- Error message: 'NCIC module failed to start' when I start ARMS?
- How do I access the ARMS log files?
- Why are my reports not being printed out with my printers settings?
- How to get access to modify supplement records?
- FAQ: What do I do if media will not upload/download?
- FAQ: Windows Mobile Device Center Windows 10 patch
- What does my department need to do after restarting our server?
- What does an upgrade "Roll back" constitute?
- Why does my Mobile site link to the wrong URL?
- How do I check the connection to my server?
- Why is my report being cut off when printing?
- How to pull the Client Log. Where do I find that?
- How to pull the Report Writer Log. Where do I find that?
- How to pull the Server Log. Where do I find that?
- What do I do if the maps are being blocked by my network?
- The fields and text displayed to the user appear slightly oversized and out of place. Why is this?
- ARMS Mobile "Warms up" multiple times a day.
- Why do I get a 'CrystalDecisions' error message, when installing or running the ARMS client ?
- Why is ARMS Slow? Why are my users experiencing latency?
Administrator FAQs - Feature Questions
- FAQ: Unable to open Reference File
- Which scanners and printers do ARMS support?
- FAQ - How Do We Use the Mobile NIBRS Extractor?
- How do we use the Training Module?
- How do we use Reference File in Mobile?
- How do I print off a list of active Crime Codes?
- How do I delete my custom report from Report Center?
- How do I delete a Case from ARMS?
- How do I merge people in Master Name?
- Why can my officer not mark a case as Confidential, Juvenile, or Sex Offense?
- FAQ: Patches and Upgrades Release Schedule
- How do I draw Agency Layers on the mapping portal?
- How do I reassign officers to handle a case report?
- How do I specify a time search for a yearly search on the Data Browser?
- How do I access viewing history for a case report?
- FAQ: What services do I receive for paying for ARMS Support and Maintenance Plan?
- How would I change my Category/Sub Category factors in the 'Assign for Investigation' tab?
- FAQ: Is there a specific area or recommended manner to input and track Sex Offender Registrants in ARMS?
- How do I add a reference file?
- How do I cancel a CAD Incident?
- How do I use a camera to Checkout Property?
- How can I use ARMS Click-Once Web Installation for the ARMS Thick Client?
- How do I add and use Department Vehicles?
- How do I Add Equipment to an Employee and Search by Employees by Equipment?
- Why is a password's maximum expiration time set to 90 days?
- How do I add my department badge into ARMS so it will print on reports?
- How to reset numbers for the Next Year?
- I have a lot of useless list values. How do I delete those values?
- What is ARMS Telemetry?
- What is the Dictionary Sync ability in ARMS?
- My administration wants to stop using SSN. How do I remove them from the system?
- Does ARMS track a user viewing a record?
- How to reactivate a user that has locked themselves out of Client ARMS?
- What is the Google Maps API?
- How to change the service account password?
- How to change an officer's call sign?
- How do I utilize Domain Authentication in ARMS?
- How do I modify the Clery Crime Types and other DOE reporting categories?
- Does ARMS have training videos?
- What permissions should my Client share on the server?
- How to use the ARMS Support Site?
Administrator FAQs - Setup
- How to download support and installation files via FTP
- What is the ARMS Service Account and how should it be setup?
- What is the minimum display resolution for the ARMS Mobile web application?
- What is the minimum display resolution for the ARMS Client?
- How do I set up an employee?
- How do I set up UCR Reporting within ARMS?