---
title: Administrator | ARMS
description: Administrator
---
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1. [ARMS](https://kb.arms.com/arms)
2. [Administrator](https://kb.arms.com/arms/administrator)
# Administrator
## Administrator Documents
- [Crime & Incident Codes Setup](https://kb.arms.com/arms/crime-incident-codes-setup)
- [Administrator Workbook](https://kb.arms.com/arms/administrator-workbook)
- [Deactivating Employees](https://kb.arms.com/arms/deactivating-employees)
- [User Access Definitions](https://kb.arms.com/arms/user-access-definitions)
- [ARMS Mobile Administrator Workbook](https://kb.arms.com/arms/arms-mobile-administrator-workbook)
- [Codelist Categories and Locations](https://kb.arms.com/arms/codelist-categories-and-locations)
See less ▼
## Administrator FAQs - Error Messages/Troubleshooting
- [Client Autofill Behavior](https://kb.arms.com/arms/client-autofill-behavior)
- [FAQ: Transfers on ARMS](https://kb.arms.com/arms/faq-transfers-on-arms)
- [FAQ: Prerequisite to Install Crystal Reports](https://kb.arms.com/arms/faq-prerequisite-to-install-crystal-reports)
- [FAQ : Case Not Loading - In Pre-2022 Releases of ARMS](https://kb.arms.com/arms/faq-case-not-loading-in-pre-2022-releases-of-arms)
- [FAQ: Error showing “Authentication Services are not available”](https://kb.arms.com/arms/faq-error-showing-authentication-services-are-not-available)
- [FAQ: Unable to produce a report, error displays” Content token expired”](https://kb.arms.com/arms/faq-unable-to-produce-a-report-error-displays-content-token-expired)
- [New Employee SSO Not Working](https://kb.arms.com/arms/new-employee-sso-not-working)
- [Content Token Error](https://kb.arms.com/arms/content-token-error)
- [What to do when our web deployment client doesn't install after an upgrade?](https://kb.arms.com/arms/what-to-do-when-our-web-deployment-client-doesnt-install-after-an-upgrade)
- [Why are there no Beat File codes in my CAD Unit Maintenance?](https://kb.arms.com/arms/why-are-there-no-beat-file-codes-in-my-cad-unit-maintenance)
- [FAQ: I am installing the ARMS Client and it installed fine but when I go to Open it nothing comes up. It shows in task manager as being opened though, how do I resolve?](https://kb.arms.com/arms/faq-i-am-installing-the-arms-client-and-it-installed-fine-but-when-i-go-to-open-it-nothing-comes-up.-it-shows-in-task-manager-as-being-opened-though-how-do-i-resolve)
- [Error Message: "An Error Occurred While Getting Open Incidents" when using ARMS Mobile on a Laptop?](https://kb.arms.com/arms/error-message-an-error-occurred-while-getting-open-incidents-when-using-arms-mobile-on-a-laptop)
- [Can I create a text template within ARMS for everyone in my department to use?](https://kb.arms.com/arms/can-i-create-a-text-template-within-arms-for-everyone-in-my-department-to-use)
- [Error Message: "Application Could Not be Started. Please Contact System Vendor" when trying to install the ARMS client.](https://kb.arms.com/arms/error-message-application-could-not-be-started.-please-contact-system-vendor-when-trying-to-install-the-arms-client)
- [FAQ: What Do I Need to do to Resolve a .Net Framework Error When Installing a Client?](https://kb.arms.com/arms/faq-what-do-i-need-to-do-to-resolve-a-.net-framework-error-when-installing-a-client)
- [Can not Log Off a unit. I receive an error message saying "Check Event Viewer for more details."](https://kb.arms.com/arms/can-not-log-off-a-unit.-i-receive-an-error-message-saying-check-event-viewer-for-more-details)
- [What does my department do if we want to turn off the AD Authentication label in the ARMS launcher?](https://kb.arms.com/arms/what-does-my-department-do-if-we-want-to-turn-off-the-ad-authentication-label-in-the-arms-launcher)
- [I cannot connect to ARMS Mobile and have a Run Time Error Message](https://kb.arms.com/arms/i-cannot-connect-to-arms-mobile-and-have-a-run-time-error-message)
- [Whenever I try to open a PDF in ARMS, I get an error message saying, "Can't open this file, open file with another program"](https://kb.arms.com/arms/whenever-i-try-to-open-a-pdf-in-arms-i-get-an-error-message-saying-cant-open-this-file-open-file-with-another-program)
- [What do I do if I do not have any Involvement Type Codes in my dropdown list?](https://kb.arms.com/arms/what-do-i-do-if-i-do-not-have-any-involvement-type-codes-in-my-dropdown-list)
- [What can I do if my new workstation is experiencing latency?](https://kb.arms.com/arms/what-can-i-do-if-my-new-workstation-is-experiencing-latency)
- [What do I do if my department badge does not print on any reports?](https://kb.arms.com/arms/what-do-i-do-if-my-department-badge-does-not-print-on-any-reports)
- [Error message: DNS\_PROBE\_FINISHED\_NXDOMAIN. What do I do?](https://kb.arms.com/arms/error-message-dns-probe-finished-nxdomain.-what-do-i-do)
- [FAQ: Message pop up saying "There are no units assigned to beat" when the dispatcher tries to assign a officer?](https://kb.arms.com/arms/faq-message-pop-up-saying-there-are-no-units-assigned-to-beat-when-the-dispatcher-tries-to-assign-a-officer)
- [FAQ: What do I do if my Authentication Services are not working?](https://kb.arms.com/arms/faq-what-do-i-do-if-my-authentication-services-are-not-working)
- [FAQ: When trying to Sync Parking Citations, after 10 seconds the screen goes back to the home page.](https://kb.arms.com/arms/faq-when-trying-to-sync-parking-citations-after-10-seconds-the-screen-goes-back-to-the-home-page)
- [Error message: 'Failed to enable Restraints' while trying to log in.](https://kb.arms.com/arms/error-message-failed-to-enable-restraints-while-trying-to-log-in)
- [FAQ: I want to add a new permit type and the selection changes before I can save it](https://kb.arms.com/arms/faq-i-want-to-add-a-new-permit-type-and-the-selection-changes-before-i-can-save-it)
- [Why can I not see media files in my media viewer?](https://kb.arms.com/arms/why-can-i-not-see-media-files-in-my-media-viewer)
- [FAQ: I moved the Maxient Case Submitter to a New Workstation and Now it is Not Opening?](https://kb.arms.com/arms/faq-i-moved-the-maxient-case-submitter-to-a-new-workstation-and-now-it-is-not-opening)
- [FAQ: Why isn't my unit's green flag showing?](https://kb.arms.com/arms/faq-why-isnt-my-units-green-flag-showing)
- [FAQ: Why Is My Notification Manager Screen Blank?](https://kb.arms.com/arms/faq-why-is-my-notification-manager-screen-blank)
- [Error Message: "Cannot access ASP.net" message when attempting to install crystal run time. How do I fix it?](https://kb.arms.com/arms/error-message-cannot-access-asp.net-message-when-attempting-to-install-crystal-run-time.-how-do-i-fix-it)
- [How do I assign a new person to a vehicle citation If I delete an existing one.](https://kb.arms.com/arms/how-do-i-assign-a-new-person-to-a-vehicle-citation-if-i-delete-an-existing-one)
- [FAQ: Why is my web application down?](https://kb.arms.com/arms/faq-why-is-my-web-application-down)
- [Why do my Employees have a blank ID when setting up a CAD Unit?](https://kb.arms.com/arms/why-do-my-employees-have-a-blank-id-when-setting-up-a-cad-unit)
- [Error message: 'NCIC module failed to start' when I start ARMS?](https://kb.arms.com/arms/error-message-ncic-module-failed-to-start-when-i-start-arms)
- [How do I access the ARMS log files?](https://kb.arms.com/arms/how-do-i-access-the-arms-log-files)
- [Why are my reports not being printed out with my printers settings?](https://kb.arms.com/arms/why-are-my-reports-not-being-printed-out-with-my-printers-settings)
- [How to get access to modify supplement records?](https://kb.arms.com/arms/how-to-get-access-to-modify-supplement-records)
- [FAQ: What do I do if media will not upload/download?](https://kb.arms.com/arms/faq-what-do-i-do-if-media-will-not-upload/download)
- [FAQ: Windows Mobile Device Center Windows 10 patch](https://kb.arms.com/arms/faq-windows-mobile-device-center-windows-10-patch)
- [What does my department need to do after restarting our server?](https://kb.arms.com/arms/what-does-my-department-need-to-do-after-restarting-our-server)
- [What does an upgrade "Roll back" constitute?](https://kb.arms.com/arms/what-does-an-upgrade-roll-back-constitute)
- [Why does my Mobile site link to the wrong URL?](https://kb.arms.com/arms/why-does-my-mobile-site-link-to-the-wrong-url)
- [How do I check the connection to my server?](https://kb.arms.com/arms/how-do-i-check-the-connection-to-my-server)
- [Why is my report being cut off when printing?](https://kb.arms.com/arms/why-is-my-report-being-cut-off-when-printing)
- [How to pull the Client Log. Where do I find that?](https://kb.arms.com/arms/how-to-pull-the-client-log.-where-do-i-find-that)
- [How to pull the Report Writer Log. Where do I find that?](https://kb.arms.com/arms/how-to-pull-the-report-writer-log.-where-do-i-find-that)
- [How to pull the Server Log. Where do I find that?](https://kb.arms.com/arms/how-to-pull-the-server-log.-where-do-i-find-that)
- [What do I do if the maps are being blocked by my network?](https://kb.arms.com/arms/what-do-i-do-if-the-maps-are-being-blocked-by-my-network)
- [The fields and text displayed to the user appear slightly oversized and out of place. Why is this?](https://kb.arms.com/arms/the-fields-and-text-displayed-to-the-user-appear-slightly-oversized-and-out-of-place.-why-is-this)
- [ARMS Mobile "Warms up" multiple times a day.](https://kb.arms.com/arms/arms-mobile-warms-up-multiple-times-a-day)
- [Why do I get a 'CrystalDecisions' error message, when installing or running the ARMS client ?](https://kb.arms.com/arms/why-do-i-get-a-crystaldecisions-error-message-when-installing-or-running-the-arms-client-)
- [Why is ARMS Slow? Why are my users experiencing latency?](https://kb.arms.com/arms/why-is-arms-slow-why-are-my-users-experiencing-latency)
See less ▼
## Administrator FAQs - Feature Questions
- [FAQ: Unable to open Reference File](https://kb.arms.com/arms/faq-unable-to-open-reference-file)
- [Which scanners and printers do ARMS support?](https://kb.arms.com/arms/which-scanners-and-printers-do-arms-support)
- [FAQ - How Do We Use the Mobile NIBRS Extractor?](https://kb.arms.com/arms/faq-how-do-we-use-the-mobile-nibrs-extractor)
- [How do we use the Training Module?](https://kb.arms.com/arms/how-do-we-use-the-training-module)
- [How do we use Reference File in Mobile?](https://kb.arms.com/arms/how-do-we-use-reference-file-in-mobile)
- [How do I print off a list of active Crime Codes?](https://kb.arms.com/arms/how-do-i-print-off-a-list-of-active-crime-codes)
- [How do I delete my custom report from Report Center?](https://kb.arms.com/arms/how-do-i-delete-my-custom-report-from-report-center)
- [How do I delete a Case from ARMS?](https://kb.arms.com/arms/how-do-i-delete-a-case-from-arms)
- [How do I merge people in Master Name?](https://kb.arms.com/arms/how-do-i-merge-people-in-master-name)
- [Why can my officer not mark a case as Confidential, Juvenile, or Sex Offense?](https://kb.arms.com/arms/why-can-my-officer-not-mark-a-case-as-confidential-juvenile-or-sex-offense)
- [FAQ: Patches and Upgrades Release Schedule](https://kb.arms.com/arms/faq-patches-and-upgrades-release-schedule)
- [How do I draw Agency Layers on the mapping portal?](https://kb.arms.com/arms/how-do-i-draw-agency-layers-on-the-mapping-portal)
- [How do I reassign officers to handle a case report?](https://kb.arms.com/arms/how-do-i-reassign-officers-to-handle-a-case-report)
- [How do I specify a time search for a yearly search on the Data Browser?](https://kb.arms.com/arms/how-do-i-specify-a-time-search-for-a-yearly-search-on-the-data-browser)
- [How do I access viewing history for a case report?](https://kb.arms.com/arms/how-do-i-access-viewing-history-for-a-case-report)
- [FAQ: What services do I receive for paying for ARMS Support and Maintenance Plan?](https://kb.arms.com/arms/faq-what-services-do-i-receive-for-paying-for-arms-support-and-maintenance-plan)
- [How would I change my Category/Sub Category factors in the 'Assign for Investigation' tab?](https://kb.arms.com/arms/how-would-i-change-my-category/sub-category-factors-in-the-assign-for-investigation-tab)
- [FAQ: Is there a specific area or recommended manner to input and track Sex Offender Registrants in ARMS?](https://kb.arms.com/arms/faq-is-there-a-specific-area-or-recommended-manner-to-input-and-track-sex-offender-registrants-in-arms)
- [How do I add a reference file?](https://kb.arms.com/arms/how-do-i-add-a-reference-file)
- [How do I cancel a CAD Incident?](https://kb.arms.com/arms/how-do-i-cancel-a-cad-incident)
- [How do I use a camera to Checkout Property?](https://kb.arms.com/arms/how-do-i-use-a-camera-to-checkout-property)
- [How can I use ARMS Click-Once Web Installation for the ARMS Thick Client?](https://kb.arms.com/arms/how-can-i-use-arms-click-once-web-installation-for-the-arms-thick-client)
- [How do I add and use Department Vehicles?](https://kb.arms.com/arms/how-do-i-add-and-use-department-vehicles)
- [How do I Add Equipment to an Employee and Search by Employees by Equipment?](https://kb.arms.com/arms/how-do-i-add-equipment-to-an-employee-and-search-by-employees-by-equipment)
- [Why is a password's maximum expiration time set to 90 days?](https://kb.arms.com/arms/why-is-a-passwords-maximum-expiration-time-set-to-90-days)
- [How do I add my department badge into ARMS so it will print on reports?](https://kb.arms.com/arms/how-do-i-add-my-department-badge-into-arms-so-it-will-print-on-reports)
- [How to reset numbers for the Next Year?](https://kb.arms.com/arms/how-to-reset-numbers-for-the-next-year)
- [I have a lot of useless list values. How do I delete those values?](https://kb.arms.com/arms/i-have-a-lot-of-useless-list-values.-how-do-i-delete-those-values)
- [What is ARMS Telemetry?](https://kb.arms.com/arms/what-is-arms-telemetry)
- [What is the Dictionary Sync ability in ARMS?](https://kb.arms.com/arms/what-is-the-dictionary-sync-ability-in-arms)
- [My administration wants to stop using SSN. How do I remove them from the system?](https://kb.arms.com/arms/my-administration-wants-to-stop-using-ssn.-how-do-i-remove-them-from-the-system)
- [Does ARMS track a user viewing a record?](https://kb.arms.com/arms/does-arms-track-a-user-viewing-a-record)
- [How to reactivate a user that has locked themselves out of Client ARMS?](https://kb.arms.com/arms/how-to-reactivate-a-user-that-has-locked-themselves-out-of-client-arms)
- [What is the Google Maps API?](https://kb.arms.com/arms/what-is-the-google-maps-api)
- [How to change the service account password?](https://kb.arms.com/arms/how-to-change-the-service-account-password)
- [How to change an officer's call sign?](https://kb.arms.com/arms/how-to-change-an-officers-call-sign)
- [How do I utilize Domain Authentication in ARMS?](https://kb.arms.com/arms/how-do-i-utilize-domain-authentication-in-arms)
- [How do I modify the Clery Crime Types and other DOE reporting categories?](https://kb.arms.com/arms/how-do-i-modify-the-clery-crime-types-and-other-doe-reporting-categories)
- [Does ARMS have training videos?](https://kb.arms.com/arms/does-arms-have-training-videos)
- [What permissions should my Client share on the server?](https://kb.arms.com/arms/what-permissions-should-my-client-share-on-the-server)
- [How to use the ARMS Support Site?](https://kb.arms.com/arms/how-to-use-the-arms-support-site)
See less ▼
## Administrator FAQs - Setup
- [How to download support and installation files via FTP](https://kb.arms.com/arms/how-to-download-support-and-installation-files-via-ftp)
- [What is the ARMS Service Account and how should it be setup?](https://kb.arms.com/arms/what-is-the-arms-service-account-and-how-should-it-be-setup)
- [What is the minimum display resolution for the ARMS Mobile web application?](https://kb.arms.com/arms/what-is-the-minimum-display-resolution-for-the-arms-mobile-web-application)
- [What is the minimum display resolution for the ARMS Client?](https://kb.arms.com/arms/what-is-the-minimum-display-resolution-for-the-arms-client)
- [How do I set up an employee?](https://kb.arms.com/arms/how-do-i-set-up-an-employee)
- [How do I set up UCR Reporting within ARMS?](https://kb.arms.com/arms/how-do-i-set-up-ucr-reporting-within-arms)
See less ▼
- [Administrator](https://kb.arms.com/arms/administrator#main-content)
- [Administrator Documents](https://kb.arms.com/arms/administrator#administrator-documents)
- [Administrator FAQs - Error Messages/Troubleshooting](https://kb.arms.com/arms/administrator#administrator-faqs-error-messages-troubleshooting)
- [Administrator FAQs - Feature Questions](https://kb.arms.com/arms/administrator#administrator-faqs-feature-questions)
- [Administrator FAQs - Setup](https://kb.arms.com/arms/administrator#administrator-faqs-setup)
- [Dispatcher](https://kb.arms.com/arms/dispatcher#main-content)
- [ARMS WebCAD Workbook](https://kb.arms.com/arms/dispatcher#arms-webcad-workbook)
- [ARMS CAD Workbook](https://kb.arms.com/arms/dispatcher#arms-cad-workbook)
- [Dispatcher Documents](https://kb.arms.com/arms/dispatcher#dispatcher-documents)
- [Dispatcher FAQs - Error Messages/Troubleshooting](https://kb.arms.com/arms/dispatcher#dispatcher-faqs-error-messages-troubleshooting)
- [Dispatcher FAQs - Feature Questions](https://kb.arms.com/arms/dispatcher#dispatcher-faqs-feature-questions)
- [Officer](https://kb.arms.com/arms/officer#main-content)
- [ARMS Mobile - CAD Workbook](https://kb.arms.com/arms/officer#arms-mobile-cad-workbook)
- [ARMS Mobile - Case Management Workbook](https://kb.arms.com/arms/officer#arms-mobile-case-management-workbook)
- [ARMS Mobile - Home Screen Workbook](https://kb.arms.com/arms/officer#arms-mobile-home-screen-workbook)
- [ARMS Mobile Admin Workbook](https://kb.arms.com/arms/officer#arms-mobile-admin-workbook)
- [Officer Documents](https://kb.arms.com/arms/officer#officer-documents)
- [Officer FAQs - Case Management](https://kb.arms.com/arms/officer#officer-faqs-case-management)
- [Officer FAQs - Photos and Media](https://kb.arms.com/arms/officer#officer-faqs-photos-and-media)
- [NIBRS](https://kb.arms.com/arms/nibrs#main-content)
- [NIBRS Documents](https://kb.arms.com/arms/nibrs#nibrs-documents)
- [NIBRS FAQs - Error Messages/Troubleshooting](https://kb.arms.com/arms/nibrs#nibrs-faqs-error-messages-troubleshooting)
- [NIBRS Videos](https://kb.arms.com/arms/nibrs#nibrs-videos)
- [NIBRS Workbook](https://kb.arms.com/arms/nibrs#nibrs-workbook)
- [Clery](https://kb.arms.com/arms/clery#main-content)
- [Clery Workbook](https://kb.arms.com/arms/clery#clery-workbook)
- [Statistical Reporting](https://kb.arms.com/arms/statistical-reporting#main-content)
- [Dashboard Workbook](https://kb.arms.com/arms/statistical-reporting#dashboard-workbook)
- [Maxient Workbook](https://kb.arms.com/arms/statistical-reporting#maxient-workbook)
- [Notification Manager FAQs](https://kb.arms.com/arms/statistical-reporting#notification-manager-faqs)
- [Notification Manager Workbook](https://kb.arms.com/arms/statistical-reporting#notification-manager-workbook)
- [Profile Data FAQs](https://kb.arms.com/arms/statistical-reporting#profile-data-faqs)
- [Profile Data Workbook](https://kb.arms.com/arms/statistical-reporting#profile-data-workbook)
- [Property/Evidence FAQs](https://kb.arms.com/arms/statistical-reporting#property-evidence-faqs)
- [Property/Evidence Workbook](https://kb.arms.com/arms/statistical-reporting#property-evidence-workbook)
- [Report Center Documents](https://kb.arms.com/arms/statistical-reporting#report-center-documents)
- [Report Center FAQs](https://kb.arms.com/arms/statistical-reporting#report-center-faqs)
- [UCR Documents](https://kb.arms.com/arms/statistical-reporting#ucr-documents)
- [Vehicle Maintenance Workbook](https://kb.arms.com/arms/statistical-reporting#vehicle-maintenance-workbook)
- [Parking](https://kb.arms.com/arms/parking#main-content)
- [Internal Parking Documents](https://kb.arms.com/arms/parking#internal-parking-documents)
- [Parking Administrator Document](https://kb.arms.com/arms/parking#parking-administrator-document)
- [Parking Documents](https://kb.arms.com/arms/parking#parking-documents)
- [Parking End User Documents](https://kb.arms.com/arms/parking#parking-end-user-documents)
- [Parking FAQs](https://kb.arms.com/arms/parking#parking-faqs)
- [Release Notes](https://kb.arms.com/arms/parking#release-notes)
- [Webinars](https://kb.arms.com/arms/webinars#main-content)
- [Administrator](https://kb.arms.com/arms/webinars#administrator)
- [Clery](https://kb.arms.com/arms/webinars#clery)
- [Dispatcher](https://kb.arms.com/arms/webinars#dispatcher)
- [IT Support](https://kb.arms.com/arms/webinars#it-support)
- [Miscellaneous](https://kb.arms.com/arms/webinars#miscellaneous)
- [NIBRS](https://kb.arms.com/arms/webinars#nibrs)
- [Officer](https://kb.arms.com/arms/webinars#officer)
- [Parking](https://kb.arms.com/arms/webinars#parking)
- [Statistical Reporting](https://kb.arms.com/arms/webinars#statistical-reporting)
- [Miscellaneous](https://kb.arms.com/arms/miscellaneous#main-content)
- [Release Notes](https://kb.arms.com/arms/miscellaneous#release-notes)
- [ARMS User Training Conferences](https://kb.arms.com/arms/miscellaneous#arms-user-training-conferences)
- [Internal](https://kb.arms.com/arms/miscellaneous#internal)
- [Support Docs](https://kb.arms.com/arms/miscellaneous#support-docs)
- [IT Support](https://kb.arms.com/arms/it-support#main-content)
- [Internal IT Support Documents](https://kb.arms.com/arms/it-support#internal-it-support-documents)
- [IT Support Documents](https://kb.arms.com/arms/it-support#it-support-documents)
- [Internal](https://kb.arms.com/arms/internal#main-content)
- [Jira Escalation Process and Documents](https://kb.arms.com/arms/internal#jira-escalation-process-and-documents)
- [Parking Workflows](https://kb.arms.com/arms/internal#parking-workflows)
- [Administration](https://kb.arms.com/arms/administration#main-content)
- [Personnel Card](https://kb.arms.com/arms/administration#personnel-card)
- [Online Bicycle Registration](https://kb.arms.com/arms/online-bicycle-registration#main-content)
- [Bicycle Registration Workbook](https://kb.arms.com/arms/online-bicycle-registration#bicycle-registration-workbook)
- [Courtyard - Public Incident Reporting](https://kb.arms.com/arms/courtyard-public-incident-reporting#main-content)
- [Courtyard Manual](https://kb.arms.com/arms/courtyard-public-incident-reporting#courtyard-manual)
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