--- title: ARMS - CAD - Receiving a Call From CAD description: ARMS - CAD - Receiving a Call From CAD --- [Skip to content](https://kb.arms.com/arms/arms-cad-receiving-a-call-from-cad#main-content) English Show submenu for translations ![](https://kb.arms.com/hubfs/ARMS-Logotype_horizontal-transparent_background-light_mode.svg) Open main navigation Close main navigation - English Show submenu for translations - [Customer Portal](https://helpdesk.arms.com/tickets) [Customer Portal](https://helpdesk.arms.com/tickets?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [ARMS](https://kb.arms.com/arms?hsLang=en) 2. [Officer](https://kb.arms.com/arms/officer?hsLang=en) 3. [ARMS Mobile - CAD Workbook](https://kb.arms.com/arms/officer?hsLang=en#arms-mobile-cad-workbook) # ARMS - CAD - Receiving a Call From CAD #### **Receiving a call from CAD**  ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43095347722/original/z0fMsGoA9be5ssRG6EQfz6zBZkAlf82X5A.png?1577389349)   When a dispatcher has added an officer to a call, that call will be placed in the ‘My Open Calls’ list. From there the officer can view any information entered into the call and update accordingly.   #### **Call Features** There are some call features that Officers are in control of.     ![Graphical user interface Description automatically generated with low confidence](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381581279/original/Z-suwqx4W4J2iWzWSaqx9G68EQg-_IwrfA.png?1672117304)   **Edit –** modify details of the existing call. Usually, the officers may require this when they need to change the Final Incident. Officers can also go to the Notes section to add any notes if required. ![Graphical user interface, application, table Description automatically generated](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381581283/original/88MdRxwkPkL7tzaakNzfCWjWVgoUGwm3AA.png?1672117304) **Issue Report –** This will help an officer to issue report, to issue a report, make sure occurred from and occurred to date are accurate. ![Graphical user interface, application Description automatically generated](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381581281/original/HxHLmMzSZN_HTPNsGtyLtHG89Gz1zkGnwg.png?1672117304) **Add Notes - This**allows the officer to Add Notes to the call. The dispatcher will be able to view notes added by Officer. ![Graphical user interface, application, email Description automatically generated](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381581282/original/lqQMUxKzs3D7Po8fEQd2dqSHt7BW6qiygg.png?1672117304) **Read Notes –** This will allow the officer to Read Notes already added. It will show in order when they were added. ![Graphical user interface, text, application Description automatically generated](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381581284/original/ewzDrmdQu_4Xb3JvfOqm9Cxtxlvefemu_w.png?1672117304) **Print –** This will help to print call details. **Common Name** - It will show all details of the call like General Info, Call History, Security Matrix, Misc./HazMat, and Officer Safety. Contact Info, Photos, and Other Media. ![Graphical user interface, text, application Description automatically generated](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381581285/original/hxae2_hEvDSf1LskcgvV7taSKzu_A3O6dw.png?1672117304) ![Graphical user interface Description automatically generated](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381581286/original/olbTkAJaCTHCSaQI7MMT8LcYHwraZhoClg.png?1672117304) Dispatch, Enroute, Arrived, and Cleared time these buttons help an officer to log time, if the department uses Custom Officer status, then the officer can change time by clicking on it.  ![Graphical user interface, text, application Description automatically generated](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381581280/original/eB8dPPgVjcjKeumyP-Qw7MjkbU6IM7F4Jw.png?1672117304) Names, Unknown Suspects, Vehicles, and Properties will help an officer to add those to the call as required. **Field Interview** Officers can add field interview details through this option, the officer can field interview details and information about the person with whom they are conducting the field interview. ![A picture containing table Description automatically generated](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381581323/original/_1xZ7ymJLzI_zJPsxAqmNRsxWgIUSguMTg.png?1672117347) - 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