---
title: "FAQ: Why Is My Notification Manager Screen Blank?"
description: "FAQ: Why Is My Notification Manager Screen Blank?"
---

[Skip to content](https://kb.arms.com/arms/faq-why-is-my-notification-manager-screen-blank#main-content)

English

Show submenu for translations

![](https://kb.arms.com/hubfs/ARMS-Logotype_horizontal-transparent_background-light_mode.svg)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Customer Portal](https://helpdesk.arms.com/tickets)

[Customer Portal](https://helpdesk.arms.com/tickets?hsLang=en)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [ARMS](https://kb.arms.com/arms?hsLang=en)
2. [Administrator](https://kb.arms.com/arms/administrator?hsLang=en)
3. [Administrator FAQs - Error Messages/Troubleshooting](https://kb.arms.com/arms/administrator?hsLang=en#administrator-faqs-error-messages-troubleshooting)

# FAQ: Why Is My Notification Manager Screen Blank?

### **The Notification Manager screen shows blank:**

The most common reason for this type of behavior from the notification manager is a wrong URL set in the system defaults. The URL path is case-sensitive so any wrong capitalization can cause this behavior as well. 

In your ARMS client, you can change the default address for the notification manager to correct the URL. 

To change this path:

Step 1: Go to the ARMS thick client, click the file, and select Setup from the menu. 

![Graphical user interface, application

Description automatically generated](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43379300967/original/-nf63WdLXzyARk4a6w7584u0wM14WeS8Jw.png?1671008638)

Step 2: Then click on the system defaults tab. 

![Graphical user interface, application, Teams

Description automatically generated](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43379300970/original/RwfuYLB1R950M28JgFWrwuK0mcsnalnsMg.png?1671008638)

Step 3: After you are in system defaults click on Web Integration and scroll down to the Notification Manager Settings section.

![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43379300969/original/VxVuLbgHaUUeUBLDfPFsGPA5BHJvixGmBA.png?1671008638)

Step 4: Then enter the correct URL path for the notification manager Client. 

![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43379300971/original/K2AEVReIpSj5YXHD8dVJHFFVXOzMiI9hdA.png?1671008639)

 

 

- [Administrator](https://kb.arms.com/arms/administrator?hsLang=en#main-content)

    - [Administrator Documents](https://kb.arms.com/arms/administrator?hsLang=en#administrator-documents)
    - [Administrator FAQs - Error Messages/Troubleshooting](https://kb.arms.com/arms/administrator?hsLang=en#administrator-faqs-error-messages-troubleshooting)
    - [Administrator FAQs - Feature Questions](https://kb.arms.com/arms/administrator?hsLang=en#administrator-faqs-feature-questions)
    - [Administrator FAQs - Setup](https://kb.arms.com/arms/administrator?hsLang=en#administrator-faqs-setup)
- [Dispatcher](https://kb.arms.com/arms/dispatcher?hsLang=en#main-content)

    - [ARMS WebCAD Workbook](https://kb.arms.com/arms/dispatcher?hsLang=en#arms-webcad-workbook)
    - [ARMS CAD Workbook](https://kb.arms.com/arms/dispatcher?hsLang=en#arms-cad-workbook)
    - [Dispatcher Documents](https://kb.arms.com/arms/dispatcher?hsLang=en#dispatcher-documents)
    - [Dispatcher FAQs - Error Messages/Troubleshooting](https://kb.arms.com/arms/dispatcher?hsLang=en#dispatcher-faqs-error-messages-troubleshooting)
    - [Dispatcher FAQs - Feature Questions](https://kb.arms.com/arms/dispatcher?hsLang=en#dispatcher-faqs-feature-questions)
- [Officer](https://kb.arms.com/arms/officer?hsLang=en#main-content)

    - [ARMS Mobile - CAD Workbook](https://kb.arms.com/arms/officer?hsLang=en#arms-mobile-cad-workbook)
    - [ARMS Mobile - Case Management Workbook](https://kb.arms.com/arms/officer?hsLang=en#arms-mobile-case-management-workbook)
    - [ARMS Mobile - Home Screen Workbook](https://kb.arms.com/arms/officer?hsLang=en#arms-mobile-home-screen-workbook)
    - [ARMS Mobile Admin Workbook](https://kb.arms.com/arms/officer?hsLang=en#arms-mobile-admin-workbook)
    - [Officer Documents](https://kb.arms.com/arms/officer?hsLang=en#officer-documents)
    - [Officer FAQs - Case Management](https://kb.arms.com/arms/officer?hsLang=en#officer-faqs-case-management)
    - [Officer FAQs - Photos and Media](https://kb.arms.com/arms/officer?hsLang=en#officer-faqs-photos-and-media)
- [NIBRS](https://kb.arms.com/arms/nibrs?hsLang=en#main-content)

    - [NIBRS Documents](https://kb.arms.com/arms/nibrs?hsLang=en#nibrs-documents)
    - [NIBRS FAQs - Error Messages/Troubleshooting](https://kb.arms.com/arms/nibrs?hsLang=en#nibrs-faqs-error-messages-troubleshooting)
    - [NIBRS Videos](https://kb.arms.com/arms/nibrs?hsLang=en#nibrs-videos)
    - [NIBRS Workbook](https://kb.arms.com/arms/nibrs?hsLang=en#nibrs-workbook)
- [Clery](https://kb.arms.com/arms/clery?hsLang=en#main-content)

    - [Clery Workbook](https://kb.arms.com/arms/clery?hsLang=en#clery-workbook)
- [Statistical Reporting](https://kb.arms.com/arms/statistical-reporting?hsLang=en#main-content)

    - [Dashboard Workbook](https://kb.arms.com/arms/statistical-reporting?hsLang=en#dashboard-workbook)
    - [Maxient Workbook](https://kb.arms.com/arms/statistical-reporting?hsLang=en#maxient-workbook)
    - [Notification Manager FAQs](https://kb.arms.com/arms/statistical-reporting?hsLang=en#notification-manager-faqs)
    - [Notification Manager Workbook](https://kb.arms.com/arms/statistical-reporting?hsLang=en#notification-manager-workbook)
    - [Profile Data FAQs](https://kb.arms.com/arms/statistical-reporting?hsLang=en#profile-data-faqs)
    - [Profile Data Workbook](https://kb.arms.com/arms/statistical-reporting?hsLang=en#profile-data-workbook)
    - [Property/Evidence FAQs](https://kb.arms.com/arms/statistical-reporting?hsLang=en#property-evidence-faqs)
    - [Property/Evidence Workbook](https://kb.arms.com/arms/statistical-reporting?hsLang=en#property-evidence-workbook)
    - [Report Center Documents](https://kb.arms.com/arms/statistical-reporting?hsLang=en#report-center-documents)
    - [Report Center FAQs](https://kb.arms.com/arms/statistical-reporting?hsLang=en#report-center-faqs)
    - [UCR Documents](https://kb.arms.com/arms/statistical-reporting?hsLang=en#ucr-documents)
    - [Vehicle Maintenance Workbook](https://kb.arms.com/arms/statistical-reporting?hsLang=en#vehicle-maintenance-workbook)
- [Parking](https://kb.arms.com/arms/parking?hsLang=en#main-content)

    - [Internal Parking Documents](https://kb.arms.com/arms/parking?hsLang=en#internal-parking-documents)
    - [Parking Administrator Document](https://kb.arms.com/arms/parking?hsLang=en#parking-administrator-document)
    - [Parking Documents](https://kb.arms.com/arms/parking?hsLang=en#parking-documents)
    - [Parking End User Documents](https://kb.arms.com/arms/parking?hsLang=en#parking-end-user-documents)
    - [Parking FAQs](https://kb.arms.com/arms/parking?hsLang=en#parking-faqs)
    - [Release Notes](https://kb.arms.com/arms/parking?hsLang=en#release-notes)
- [Webinars](https://kb.arms.com/arms/webinars?hsLang=en#main-content)

    - [Administrator](https://kb.arms.com/arms/webinars?hsLang=en#administrator)
    - [Clery](https://kb.arms.com/arms/webinars?hsLang=en#clery)
    - [Dispatcher](https://kb.arms.com/arms/webinars?hsLang=en#dispatcher)
    - [IT Support](https://kb.arms.com/arms/webinars?hsLang=en#it-support)
    - [Miscellaneous](https://kb.arms.com/arms/webinars?hsLang=en#miscellaneous)
    - [NIBRS](https://kb.arms.com/arms/webinars?hsLang=en#nibrs)
    - [Officer](https://kb.arms.com/arms/webinars?hsLang=en#officer)
    - [Parking](https://kb.arms.com/arms/webinars?hsLang=en#parking)
    - [Statistical Reporting](https://kb.arms.com/arms/webinars?hsLang=en#statistical-reporting)
- [Miscellaneous](https://kb.arms.com/arms/miscellaneous?hsLang=en#main-content)

    - [Release Notes](https://kb.arms.com/arms/miscellaneous?hsLang=en#release-notes)
    - [ARMS User Training Conferences](https://kb.arms.com/arms/miscellaneous?hsLang=en#arms-user-training-conferences)
    - [Internal](https://kb.arms.com/arms/miscellaneous?hsLang=en#internal)
    - [Support Docs](https://kb.arms.com/arms/miscellaneous?hsLang=en#support-docs)
- [IT Support](https://kb.arms.com/arms/it-support?hsLang=en#main-content)

    - [Internal IT Support Documents](https://kb.arms.com/arms/it-support?hsLang=en#internal-it-support-documents)
    - [IT Support Documents](https://kb.arms.com/arms/it-support?hsLang=en#it-support-documents)
- [Internal](https://kb.arms.com/arms/internal?hsLang=en#main-content)

    - [Jira Escalation Process and Documents](https://kb.arms.com/arms/internal?hsLang=en#jira-escalation-process-and-documents)
    - [Parking Workflows](https://kb.arms.com/arms/internal?hsLang=en#parking-workflows)
- [Administration](https://kb.arms.com/arms/administration?hsLang=en#main-content)

    - [Personnel Card](https://kb.arms.com/arms/administration?hsLang=en#personnel-card)
- [Online Bicycle Registration](https://kb.arms.com/arms/online-bicycle-registration?hsLang=en#main-content)

    - [Bicycle Registration Workbook](https://kb.arms.com/arms/online-bicycle-registration?hsLang=en#bicycle-registration-workbook)
- [Courtyard - Public Incident Reporting](https://kb.arms.com/arms/courtyard-public-incident-reporting?hsLang=en#main-content)

    - [Courtyard Manual](https://kb.arms.com/arms/courtyard-public-incident-reporting?hsLang=en#courtyard-manual)

<https://www.facebook.com/arms.info/> [mailto:support@arms.com](mailto:support@arms.com) <https://www.linkedin.com/company/arms-public-safety/>

Copyright © 2026, End2End Public Safety