--- title: How do I get our handhelds to sync correctly with ARMS? description: How do I get our handhelds to sync correctly with ARMS? --- [Skip to content](https://kb.arms.com/arms/how-do-i-get-our-handhelds-to-sync-correctly-with-arms#main-content) English Show submenu for translations ![](https://kb.arms.com/hubfs/ARMS-Logotype_horizontal-transparent_background-light_mode.svg) Open main navigation Close main navigation - English Show submenu for translations - [Customer Portal](https://helpdesk.arms.com/tickets) [Customer Portal](https://helpdesk.arms.com/tickets?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [ARMS](https://kb.arms.com/arms?hsLang=en) 2. [Parking](https://kb.arms.com/arms/parking?hsLang=en) 3. [Parking FAQs](https://kb.arms.com/arms/parking?hsLang=en#parking-faqs) # How do I get our handhelds to sync correctly with ARMS? First check that the ARMS server is reachable from the workstation.  Open the command prompt and ping the server: *ping \*. If you do not receive a response, check with your IT department and ensure that ping is turned on and have them make sure that the computer can reach the server.   If ping works correctly, open MCW on the handheld to the login screen and go to Settings and verify that the server IP is the same as the one from the ping. If both of those are correct, make sure telnet is turned on in the Windows features for the workstation, try to telnet: *telnet \ 8123*. 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