---
title: IT Support | ARMS
description: IT Support
---

[Skip to content](https://kb.arms.com/arms/it-support#main-content)

English

Show submenu for translations

![](https://kb.arms.com/hubfs/ARMS-Logotype_horizontal-transparent_background-light_mode.svg)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Customer Portal](https://helpdesk.arms.com/tickets)

[Customer Portal](https://helpdesk.arms.com/tickets)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [ARMS](https://kb.arms.com/arms)
2. [IT Support](https://kb.arms.com/arms/it-support)

# IT Support

## Internal IT Support Documents

- [ARMS Single Sign-On Setup](https://kb.arms.com/arms/arms-single-sign-on-setup)

## IT Support Documents

- [FAQ: Event Code: 3005 -- 'Site is warming up' then timing out](https://kb.arms.com/arms/faq-event-code-3005-site-is-warming-up-then-timing-out)
- [FAQ: Server & Workstation Time Sync Settings](https://kb.arms.com/arms/faq-server-workstation-time-sync-settings)
- [What do I need to do to prepare for the upgrade?](https://kb.arms.com/arms/what-do-i-need-to-do-to-prepare-for-the-upgrade)
- [How do I schedule an ARMS upgrade?](https://kb.arms.com/arms/how-do-i-schedule-an-arms-upgrade)
- [Am I eligible for an ARMS upgrade?](https://kb.arms.com/arms/am-i-eligible-for-an-arms-upgrade)
- [My agency would like to put ARMS on a new server. What do we need to know?](https://kb.arms.com/arms/my-agency-would-like-to-put-arms-on-a-new-server.-what-do-we-need-to-know)
- [Server IIS Requirements](https://kb.arms.com/arms/server-iis-requirements)

See less ▼

- [Administrator](https://kb.arms.com/arms/administrator#main-content)

    - [Administrator Documents](https://kb.arms.com/arms/administrator#administrator-documents)
    - [Administrator FAQs - Error Messages/Troubleshooting](https://kb.arms.com/arms/administrator#administrator-faqs-error-messages-troubleshooting)
    - [Administrator FAQs - Feature Questions](https://kb.arms.com/arms/administrator#administrator-faqs-feature-questions)
    - [Administrator FAQs - Setup](https://kb.arms.com/arms/administrator#administrator-faqs-setup)
- [Dispatcher](https://kb.arms.com/arms/dispatcher#main-content)

    - [ARMS WebCAD Workbook](https://kb.arms.com/arms/dispatcher#arms-webcad-workbook)
    - [ARMS CAD Workbook](https://kb.arms.com/arms/dispatcher#arms-cad-workbook)
    - [Dispatcher Documents](https://kb.arms.com/arms/dispatcher#dispatcher-documents)
    - [Dispatcher FAQs - Error Messages/Troubleshooting](https://kb.arms.com/arms/dispatcher#dispatcher-faqs-error-messages-troubleshooting)
    - [Dispatcher FAQs - Feature Questions](https://kb.arms.com/arms/dispatcher#dispatcher-faqs-feature-questions)
- [Officer](https://kb.arms.com/arms/officer#main-content)

    - [ARMS Mobile - CAD Workbook](https://kb.arms.com/arms/officer#arms-mobile-cad-workbook)
    - [ARMS Mobile - Case Management Workbook](https://kb.arms.com/arms/officer#arms-mobile-case-management-workbook)
    - [ARMS Mobile - Home Screen Workbook](https://kb.arms.com/arms/officer#arms-mobile-home-screen-workbook)
    - [ARMS Mobile Admin Workbook](https://kb.arms.com/arms/officer#arms-mobile-admin-workbook)
    - [Officer Documents](https://kb.arms.com/arms/officer#officer-documents)
    - [Officer FAQs - Case Management](https://kb.arms.com/arms/officer#officer-faqs-case-management)
    - [Officer FAQs - Photos and Media](https://kb.arms.com/arms/officer#officer-faqs-photos-and-media)
- [NIBRS](https://kb.arms.com/arms/nibrs#main-content)

    - [NIBRS Documents](https://kb.arms.com/arms/nibrs#nibrs-documents)
    - [NIBRS FAQs - Error Messages/Troubleshooting](https://kb.arms.com/arms/nibrs#nibrs-faqs-error-messages-troubleshooting)
    - [NIBRS Videos](https://kb.arms.com/arms/nibrs#nibrs-videos)
    - [NIBRS Workbook](https://kb.arms.com/arms/nibrs#nibrs-workbook)
- [Clery](https://kb.arms.com/arms/clery#main-content)

    - [Clery Workbook](https://kb.arms.com/arms/clery#clery-workbook)
- [Statistical Reporting](https://kb.arms.com/arms/statistical-reporting#main-content)

    - [Dashboard Workbook](https://kb.arms.com/arms/statistical-reporting#dashboard-workbook)
    - [Maxient Workbook](https://kb.arms.com/arms/statistical-reporting#maxient-workbook)
    - [Notification Manager FAQs](https://kb.arms.com/arms/statistical-reporting#notification-manager-faqs)
    - [Notification Manager Workbook](https://kb.arms.com/arms/statistical-reporting#notification-manager-workbook)
    - [Profile Data FAQs](https://kb.arms.com/arms/statistical-reporting#profile-data-faqs)
    - [Profile Data Workbook](https://kb.arms.com/arms/statistical-reporting#profile-data-workbook)
    - [Property/Evidence FAQs](https://kb.arms.com/arms/statistical-reporting#property-evidence-faqs)
    - [Property/Evidence Workbook](https://kb.arms.com/arms/statistical-reporting#property-evidence-workbook)
    - [Report Center Documents](https://kb.arms.com/arms/statistical-reporting#report-center-documents)
    - [Report Center FAQs](https://kb.arms.com/arms/statistical-reporting#report-center-faqs)
    - [UCR Documents](https://kb.arms.com/arms/statistical-reporting#ucr-documents)
    - [Vehicle Maintenance Workbook](https://kb.arms.com/arms/statistical-reporting#vehicle-maintenance-workbook)
- [Parking](https://kb.arms.com/arms/parking#main-content)

    - [Internal Parking Documents](https://kb.arms.com/arms/parking#internal-parking-documents)
    - [Parking Administrator Document](https://kb.arms.com/arms/parking#parking-administrator-document)
    - [Parking Documents](https://kb.arms.com/arms/parking#parking-documents)
    - [Parking End User Documents](https://kb.arms.com/arms/parking#parking-end-user-documents)
    - [Parking FAQs](https://kb.arms.com/arms/parking#parking-faqs)
    - [Release Notes](https://kb.arms.com/arms/parking#release-notes)
- [Webinars](https://kb.arms.com/arms/webinars#main-content)

    - [Administrator](https://kb.arms.com/arms/webinars#administrator)
    - [Clery](https://kb.arms.com/arms/webinars#clery)
    - [Dispatcher](https://kb.arms.com/arms/webinars#dispatcher)
    - [IT Support](https://kb.arms.com/arms/webinars#it-support)
    - [Miscellaneous](https://kb.arms.com/arms/webinars#miscellaneous)
    - [NIBRS](https://kb.arms.com/arms/webinars#nibrs)
    - [Officer](https://kb.arms.com/arms/webinars#officer)
    - [Parking](https://kb.arms.com/arms/webinars#parking)
    - [Statistical Reporting](https://kb.arms.com/arms/webinars#statistical-reporting)
- [Miscellaneous](https://kb.arms.com/arms/miscellaneous#main-content)

    - [Release Notes](https://kb.arms.com/arms/miscellaneous#release-notes)
    - [ARMS User Training Conferences](https://kb.arms.com/arms/miscellaneous#arms-user-training-conferences)
    - [Internal](https://kb.arms.com/arms/miscellaneous#internal)
    - [Support Docs](https://kb.arms.com/arms/miscellaneous#support-docs)
- [IT Support](https://kb.arms.com/arms/it-support#main-content)

    - [Internal IT Support Documents](https://kb.arms.com/arms/it-support#internal-it-support-documents)
    - [IT Support Documents](https://kb.arms.com/arms/it-support#it-support-documents)
- [Internal](https://kb.arms.com/arms/internal#main-content)

    - [Jira Escalation Process and Documents](https://kb.arms.com/arms/internal#jira-escalation-process-and-documents)
    - [Parking Workflows](https://kb.arms.com/arms/internal#parking-workflows)
- [Administration](https://kb.arms.com/arms/administration#main-content)

    - [Personnel Card](https://kb.arms.com/arms/administration#personnel-card)
- [Online Bicycle Registration](https://kb.arms.com/arms/online-bicycle-registration#main-content)

    - [Bicycle Registration Workbook](https://kb.arms.com/arms/online-bicycle-registration#bicycle-registration-workbook)
- [Courtyard - Public Incident Reporting](https://kb.arms.com/arms/courtyard-public-incident-reporting#main-content)

    - [Courtyard Manual](https://kb.arms.com/arms/courtyard-public-incident-reporting#courtyard-manual)

<https://www.facebook.com/arms.info/> [mailto:support@arms.com](mailto:support@arms.com) <https://www.linkedin.com/company/arms-public-safety/>

Copyright © 2026, End2End Public Safety