--- title: My map in Case Management and CAD opens and shows “Something Went Wrong.” description: My map in Case Management and CAD opens and shows “Something Went Wrong.” --- [Skip to content](https://kb.arms.com/arms/my-map-in-case-management-and-cad-opens-and-shows-something-went-wrong#main-content) English Show submenu for translations ![](https://kb.arms.com/hubfs/ARMS-Logotype_horizontal-transparent_background-light_mode.svg) Open main navigation Close main navigation - English Show submenu for translations - [Customer Portal](https://helpdesk.arms.com/tickets) [Customer Portal](https://helpdesk.arms.com/tickets?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [ARMS](https://kb.arms.com/arms?hsLang=en) 2. [Dispatcher](https://kb.arms.com/arms/dispatcher?hsLang=en) 3. [Dispatcher FAQs - Error Messages/Troubleshooting](https://kb.arms.com/arms/dispatcher?hsLang=en#dispatcher-faqs-error-messages-troubleshooting) # My map in Case Management and CAD opens and shows “Something Went Wrong.” Your Google API key has expired. You will need to acquire a new API key. Your department has the option to purchase a new API key from Google **OR** upgrade your version of ARMS to the latest version. If the department has already upgraded to ARMS 2019, you can contact ARMS support and we can provide you with an API key.  Instructions on how to purchase the new API key are provided in the link [**https://developers.google.com/maps/documentation/javascript/get-api-key**](https://developers.google.com/maps/documentation/javascript/get-api-key) ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381484771/original/BEhlDCyNvQ2aCLUUe6Tf0plOJuw1igVBdQ.png?1672040889)   **How to input your new Google API key:** Step 1: Open the ARMS client and on the main screen from the top menu click File \> Setup \> System Defaults ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381484772/original/blTJYbnMNk0yqDX0p2eie2JDVoWbxp6hdg.png?1672040890)   Step 2: From there the Dept Information will show Find Google Maps API Key and change your API key here.   ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381484773/original/Ryd4heY-ewpFwcFmjniDFEtxrnTAEmcEJA.png?1672040890)   Step 3: Click on the Save button in the upper right corner to save changes.   - 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