--- title: Why can I not see media files in my media viewer? description: Why can I not see media files in my media viewer? --- [Skip to content](https://kb.arms.com/arms/why-can-i-not-see-media-files-in-my-media-viewer#main-content) English Show submenu for translations ![](https://kb.arms.com/hubfs/ARMS-Logotype_horizontal-transparent_background-light_mode.svg) Open main navigation Close main navigation - English Show submenu for translations - [Customer Portal](https://helpdesk.arms.com/tickets) [Customer Portal](https://helpdesk.arms.com/tickets?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [ARMS](https://kb.arms.com/arms?hsLang=en) 2. [Administrator](https://kb.arms.com/arms/administrator?hsLang=en) 3. [Administrator FAQs - Error Messages/Troubleshooting](https://kb.arms.com/arms/administrator?hsLang=en#administrator-faqs-error-messages-troubleshooting) # Why can I not see media files in my media viewer? If you are experiencing an unexpected behavior when trying to view media in the media viewer of ARMS, it displays the error message below: ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43379304292/original/cnXbEH0uoACtsjJiEgO2G3PfslgpFJwQRw.png?1671009425) Step 1: Navigate to C:\\ProgramData\\End2End path in file explorer.  Step 2: Delete the Media Store folder and relaunch the ARMS desktop application.    After relaunching ARMS the folders you deleted will recreate themselves.  You should now be able to view media appropriately.     - [Administrator](https://kb.arms.com/arms/administrator?hsLang=en#main-content) - [Administrator Documents](https://kb.arms.com/arms/administrator?hsLang=en#administrator-documents) - [Administrator FAQs - Error Messages/Troubleshooting](https://kb.arms.com/arms/administrator?hsLang=en#administrator-faqs-error-messages-troubleshooting) - [Administrator FAQs - Feature Questions](https://kb.arms.com/arms/administrator?hsLang=en#administrator-faqs-feature-questions) - [Administrator FAQs - Setup](https://kb.arms.com/arms/administrator?hsLang=en#administrator-faqs-setup) - [Dispatcher](https://kb.arms.com/arms/dispatcher?hsLang=en#main-content) - [ARMS WebCAD Workbook](https://kb.arms.com/arms/dispatcher?hsLang=en#arms-webcad-workbook) - [ARMS CAD Workbook](https://kb.arms.com/arms/dispatcher?hsLang=en#arms-cad-workbook) - [Dispatcher Documents](https://kb.arms.com/arms/dispatcher?hsLang=en#dispatcher-documents) - [Dispatcher FAQs - Error Messages/Troubleshooting](https://kb.arms.com/arms/dispatcher?hsLang=en#dispatcher-faqs-error-messages-troubleshooting) - [Dispatcher FAQs - Feature Questions](https://kb.arms.com/arms/dispatcher?hsLang=en#dispatcher-faqs-feature-questions) - [Officer](https://kb.arms.com/arms/officer?hsLang=en#main-content) - [ARMS Mobile - CAD Workbook](https://kb.arms.com/arms/officer?hsLang=en#arms-mobile-cad-workbook) - [ARMS Mobile - Case Management Workbook](https://kb.arms.com/arms/officer?hsLang=en#arms-mobile-case-management-workbook) - [ARMS Mobile - Home Screen Workbook](https://kb.arms.com/arms/officer?hsLang=en#arms-mobile-home-screen-workbook) - [ARMS Mobile Admin Workbook](https://kb.arms.com/arms/officer?hsLang=en#arms-mobile-admin-workbook) - [Officer Documents](https://kb.arms.com/arms/officer?hsLang=en#officer-documents) - [Officer FAQs - Case Management](https://kb.arms.com/arms/officer?hsLang=en#officer-faqs-case-management) - [Officer FAQs - Photos and Media](https://kb.arms.com/arms/officer?hsLang=en#officer-faqs-photos-and-media) - [NIBRS](https://kb.arms.com/arms/nibrs?hsLang=en#main-content) - [NIBRS Documents](https://kb.arms.com/arms/nibrs?hsLang=en#nibrs-documents) - [NIBRS FAQs - Error Messages/Troubleshooting](https://kb.arms.com/arms/nibrs?hsLang=en#nibrs-faqs-error-messages-troubleshooting) - [NIBRS Videos](https://kb.arms.com/arms/nibrs?hsLang=en#nibrs-videos) - [NIBRS Workbook](https://kb.arms.com/arms/nibrs?hsLang=en#nibrs-workbook) - [Clery](https://kb.arms.com/arms/clery?hsLang=en#main-content) - [Clery Workbook](https://kb.arms.com/arms/clery?hsLang=en#clery-workbook) - [Statistical Reporting](https://kb.arms.com/arms/statistical-reporting?hsLang=en#main-content) - [Dashboard Workbook](https://kb.arms.com/arms/statistical-reporting?hsLang=en#dashboard-workbook) - [Maxient Workbook](https://kb.arms.com/arms/statistical-reporting?hsLang=en#maxient-workbook) - [Notification Manager FAQs](https://kb.arms.com/arms/statistical-reporting?hsLang=en#notification-manager-faqs) - [Notification Manager Workbook](https://kb.arms.com/arms/statistical-reporting?hsLang=en#notification-manager-workbook) - [Profile Data FAQs](https://kb.arms.com/arms/statistical-reporting?hsLang=en#profile-data-faqs) - [Profile Data Workbook](https://kb.arms.com/arms/statistical-reporting?hsLang=en#profile-data-workbook) - [Property/Evidence FAQs](https://kb.arms.com/arms/statistical-reporting?hsLang=en#property-evidence-faqs) - [Property/Evidence Workbook](https://kb.arms.com/arms/statistical-reporting?hsLang=en#property-evidence-workbook) - [Report Center Documents](https://kb.arms.com/arms/statistical-reporting?hsLang=en#report-center-documents) - [Report Center FAQs](https://kb.arms.com/arms/statistical-reporting?hsLang=en#report-center-faqs) - [UCR Documents](https://kb.arms.com/arms/statistical-reporting?hsLang=en#ucr-documents) - [Vehicle Maintenance Workbook](https://kb.arms.com/arms/statistical-reporting?hsLang=en#vehicle-maintenance-workbook) - [Parking](https://kb.arms.com/arms/parking?hsLang=en#main-content) - [Internal Parking Documents](https://kb.arms.com/arms/parking?hsLang=en#internal-parking-documents) - [Parking Administrator Document](https://kb.arms.com/arms/parking?hsLang=en#parking-administrator-document) - [Parking Documents](https://kb.arms.com/arms/parking?hsLang=en#parking-documents) - [Parking End User Documents](https://kb.arms.com/arms/parking?hsLang=en#parking-end-user-documents) - [Parking FAQs](https://kb.arms.com/arms/parking?hsLang=en#parking-faqs) - [Release Notes](https://kb.arms.com/arms/parking?hsLang=en#release-notes) - [Webinars](https://kb.arms.com/arms/webinars?hsLang=en#main-content) - [Administrator](https://kb.arms.com/arms/webinars?hsLang=en#administrator) - [Clery](https://kb.arms.com/arms/webinars?hsLang=en#clery) - [Dispatcher](https://kb.arms.com/arms/webinars?hsLang=en#dispatcher) - [IT Support](https://kb.arms.com/arms/webinars?hsLang=en#it-support) - [Miscellaneous](https://kb.arms.com/arms/webinars?hsLang=en#miscellaneous) - [NIBRS](https://kb.arms.com/arms/webinars?hsLang=en#nibrs) - [Officer](https://kb.arms.com/arms/webinars?hsLang=en#officer) - [Parking](https://kb.arms.com/arms/webinars?hsLang=en#parking) - [Statistical Reporting](https://kb.arms.com/arms/webinars?hsLang=en#statistical-reporting) - [Miscellaneous](https://kb.arms.com/arms/miscellaneous?hsLang=en#main-content) - [Release Notes](https://kb.arms.com/arms/miscellaneous?hsLang=en#release-notes) - [ARMS User Training Conferences](https://kb.arms.com/arms/miscellaneous?hsLang=en#arms-user-training-conferences) - [Internal](https://kb.arms.com/arms/miscellaneous?hsLang=en#internal) - [Support Docs](https://kb.arms.com/arms/miscellaneous?hsLang=en#support-docs) - [IT Support](https://kb.arms.com/arms/it-support?hsLang=en#main-content) - [Internal IT Support Documents](https://kb.arms.com/arms/it-support?hsLang=en#internal-it-support-documents) - [IT Support Documents](https://kb.arms.com/arms/it-support?hsLang=en#it-support-documents) - [Internal](https://kb.arms.com/arms/internal?hsLang=en#main-content) - [Jira Escalation Process and Documents](https://kb.arms.com/arms/internal?hsLang=en#jira-escalation-process-and-documents) - [Parking Workflows](https://kb.arms.com/arms/internal?hsLang=en#parking-workflows) - [Administration](https://kb.arms.com/arms/administration?hsLang=en#main-content) - [Personnel Card](https://kb.arms.com/arms/administration?hsLang=en#personnel-card) - [Online Bicycle Registration](https://kb.arms.com/arms/online-bicycle-registration?hsLang=en#main-content) - [Bicycle Registration Workbook](https://kb.arms.com/arms/online-bicycle-registration?hsLang=en#bicycle-registration-workbook) - [Courtyard - Public Incident Reporting](https://kb.arms.com/arms/courtyard-public-incident-reporting?hsLang=en#main-content) - [Courtyard Manual](https://kb.arms.com/arms/courtyard-public-incident-reporting?hsLang=en#courtyard-manual) [mailto:support@arms.com](mailto:support@arms.com) Copyright © 2026, End2End Public Safety