---
title: Why can’t I access a Case Report that I created?
description: Why can’t I access a Case Report that I created?
---

[Skip to content](https://kb.arms.com/arms/why-cant-i-access-a-case-report-that-i-created#main-content)

English

Show submenu for translations

![](https://kb.arms.com/hubfs/ARMS-Logotype_horizontal-transparent_background-light_mode.svg)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Customer Portal](https://helpdesk.arms.com/tickets)

[Customer Portal](https://helpdesk.arms.com/tickets?hsLang=en)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [ARMS](https://kb.arms.com/arms?hsLang=en)
2. [Officer](https://kb.arms.com/arms/officer?hsLang=en)
3. [Officer FAQs - Case Management](https://kb.arms.com/arms/officer?hsLang=en#officer-faqs-case-management)

# Why can’t I access a Case Report that I created?

Most likely this is caused by the Sex Offense Report, Confidential, or Juvenile Report check boxes being checked. 

These check boxes have additional permissions that must be set in the ARMS User Access to access Case Report. 

Please contact your ARMS Administrator and have them verify if one of the check boxes has been marked and if you have the proper permissions to view the cases.

- [Administrator](https://kb.arms.com/arms/administrator?hsLang=en#main-content)

    - [Administrator Documents](https://kb.arms.com/arms/administrator?hsLang=en#administrator-documents)
    - [Administrator FAQs - Error Messages/Troubleshooting](https://kb.arms.com/arms/administrator?hsLang=en#administrator-faqs-error-messages-troubleshooting)
    - [Administrator FAQs - Feature Questions](https://kb.arms.com/arms/administrator?hsLang=en#administrator-faqs-feature-questions)
    - [Administrator FAQs - Setup](https://kb.arms.com/arms/administrator?hsLang=en#administrator-faqs-setup)
- [Dispatcher](https://kb.arms.com/arms/dispatcher?hsLang=en#main-content)

    - [ARMS WebCAD Workbook](https://kb.arms.com/arms/dispatcher?hsLang=en#arms-webcad-workbook)
    - [ARMS CAD Workbook](https://kb.arms.com/arms/dispatcher?hsLang=en#arms-cad-workbook)
    - [Dispatcher Documents](https://kb.arms.com/arms/dispatcher?hsLang=en#dispatcher-documents)
    - [Dispatcher FAQs - Error Messages/Troubleshooting](https://kb.arms.com/arms/dispatcher?hsLang=en#dispatcher-faqs-error-messages-troubleshooting)
    - [Dispatcher FAQs - Feature Questions](https://kb.arms.com/arms/dispatcher?hsLang=en#dispatcher-faqs-feature-questions)
- [Officer](https://kb.arms.com/arms/officer?hsLang=en#main-content)

    - [ARMS Mobile - CAD Workbook](https://kb.arms.com/arms/officer?hsLang=en#arms-mobile-cad-workbook)
    - [ARMS Mobile - Case Management Workbook](https://kb.arms.com/arms/officer?hsLang=en#arms-mobile-case-management-workbook)
    - [ARMS Mobile - Home Screen Workbook](https://kb.arms.com/arms/officer?hsLang=en#arms-mobile-home-screen-workbook)
    - [ARMS Mobile Admin Workbook](https://kb.arms.com/arms/officer?hsLang=en#arms-mobile-admin-workbook)
    - [Officer Documents](https://kb.arms.com/arms/officer?hsLang=en#officer-documents)
    - [Officer FAQs - Case Management](https://kb.arms.com/arms/officer?hsLang=en#officer-faqs-case-management)
    - [Officer FAQs - Photos and Media](https://kb.arms.com/arms/officer?hsLang=en#officer-faqs-photos-and-media)
- [NIBRS](https://kb.arms.com/arms/nibrs?hsLang=en#main-content)

    - [NIBRS Documents](https://kb.arms.com/arms/nibrs?hsLang=en#nibrs-documents)
    - [NIBRS FAQs - Error Messages/Troubleshooting](https://kb.arms.com/arms/nibrs?hsLang=en#nibrs-faqs-error-messages-troubleshooting)
    - [NIBRS Videos](https://kb.arms.com/arms/nibrs?hsLang=en#nibrs-videos)
    - [NIBRS Workbook](https://kb.arms.com/arms/nibrs?hsLang=en#nibrs-workbook)
- [Clery](https://kb.arms.com/arms/clery?hsLang=en#main-content)

    - [Clery Workbook](https://kb.arms.com/arms/clery?hsLang=en#clery-workbook)
- [Statistical Reporting](https://kb.arms.com/arms/statistical-reporting?hsLang=en#main-content)

    - [Dashboard Workbook](https://kb.arms.com/arms/statistical-reporting?hsLang=en#dashboard-workbook)
    - [Maxient Workbook](https://kb.arms.com/arms/statistical-reporting?hsLang=en#maxient-workbook)
    - [Notification Manager FAQs](https://kb.arms.com/arms/statistical-reporting?hsLang=en#notification-manager-faqs)
    - [Notification Manager Workbook](https://kb.arms.com/arms/statistical-reporting?hsLang=en#notification-manager-workbook)
    - [Profile Data FAQs](https://kb.arms.com/arms/statistical-reporting?hsLang=en#profile-data-faqs)
    - [Profile Data Workbook](https://kb.arms.com/arms/statistical-reporting?hsLang=en#profile-data-workbook)
    - [Property/Evidence FAQs](https://kb.arms.com/arms/statistical-reporting?hsLang=en#property-evidence-faqs)
    - [Property/Evidence Workbook](https://kb.arms.com/arms/statistical-reporting?hsLang=en#property-evidence-workbook)
    - [Report Center Documents](https://kb.arms.com/arms/statistical-reporting?hsLang=en#report-center-documents)
    - [Report Center FAQs](https://kb.arms.com/arms/statistical-reporting?hsLang=en#report-center-faqs)
    - [UCR Documents](https://kb.arms.com/arms/statistical-reporting?hsLang=en#ucr-documents)
    - [Vehicle Maintenance Workbook](https://kb.arms.com/arms/statistical-reporting?hsLang=en#vehicle-maintenance-workbook)
- [Parking](https://kb.arms.com/arms/parking?hsLang=en#main-content)

    - [Internal Parking Documents](https://kb.arms.com/arms/parking?hsLang=en#internal-parking-documents)
    - [Parking Administrator Document](https://kb.arms.com/arms/parking?hsLang=en#parking-administrator-document)
    - [Parking Documents](https://kb.arms.com/arms/parking?hsLang=en#parking-documents)
    - [Parking End User Documents](https://kb.arms.com/arms/parking?hsLang=en#parking-end-user-documents)
    - [Parking FAQs](https://kb.arms.com/arms/parking?hsLang=en#parking-faqs)
    - [Release Notes](https://kb.arms.com/arms/parking?hsLang=en#release-notes)
- [Webinars](https://kb.arms.com/arms/webinars?hsLang=en#main-content)

    - [Administrator](https://kb.arms.com/arms/webinars?hsLang=en#administrator)
    - [Clery](https://kb.arms.com/arms/webinars?hsLang=en#clery)
    - [Dispatcher](https://kb.arms.com/arms/webinars?hsLang=en#dispatcher)
    - [IT Support](https://kb.arms.com/arms/webinars?hsLang=en#it-support)
    - [Miscellaneous](https://kb.arms.com/arms/webinars?hsLang=en#miscellaneous)
    - [NIBRS](https://kb.arms.com/arms/webinars?hsLang=en#nibrs)
    - [Officer](https://kb.arms.com/arms/webinars?hsLang=en#officer)
    - [Parking](https://kb.arms.com/arms/webinars?hsLang=en#parking)
    - [Statistical Reporting](https://kb.arms.com/arms/webinars?hsLang=en#statistical-reporting)
- [Miscellaneous](https://kb.arms.com/arms/miscellaneous?hsLang=en#main-content)

    - [Release Notes](https://kb.arms.com/arms/miscellaneous?hsLang=en#release-notes)
    - [ARMS User Training Conferences](https://kb.arms.com/arms/miscellaneous?hsLang=en#arms-user-training-conferences)
    - [Internal](https://kb.arms.com/arms/miscellaneous?hsLang=en#internal)
    - [Support Docs](https://kb.arms.com/arms/miscellaneous?hsLang=en#support-docs)
- [IT Support](https://kb.arms.com/arms/it-support?hsLang=en#main-content)

    - [Internal IT Support Documents](https://kb.arms.com/arms/it-support?hsLang=en#internal-it-support-documents)
    - [IT Support Documents](https://kb.arms.com/arms/it-support?hsLang=en#it-support-documents)
- [Internal](https://kb.arms.com/arms/internal?hsLang=en#main-content)

    - [Jira Escalation Process and Documents](https://kb.arms.com/arms/internal?hsLang=en#jira-escalation-process-and-documents)
    - [Parking Workflows](https://kb.arms.com/arms/internal?hsLang=en#parking-workflows)
- [Administration](https://kb.arms.com/arms/administration?hsLang=en#main-content)

    - [Personnel Card](https://kb.arms.com/arms/administration?hsLang=en#personnel-card)
- [Online Bicycle Registration](https://kb.arms.com/arms/online-bicycle-registration?hsLang=en#main-content)

    - [Bicycle Registration Workbook](https://kb.arms.com/arms/online-bicycle-registration?hsLang=en#bicycle-registration-workbook)
- [Courtyard - Public Incident Reporting](https://kb.arms.com/arms/courtyard-public-incident-reporting?hsLang=en#main-content)

    - [Courtyard Manual](https://kb.arms.com/arms/courtyard-public-incident-reporting?hsLang=en#courtyard-manual)

<https://www.facebook.com/arms.info/> [mailto:support@arms.com](mailto:support@arms.com) <https://www.linkedin.com/company/arms-public-safety/>

Copyright © 2026, End2End Public Safety