---
title: Adding the ISSROUSER User
description: In-Synch
---

[Skip to content](https://kb.arms.com/in-synch/adding-the-issrouser-user#main-content)

English

Show submenu for translations

![](https://kb.arms.com/hubfs/ARMS-Logotype_horizontal-transparent_background-light_mode.svg)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- Contact us

 Contact us

 How can we help you?

- There are no suggestions because the search field is empty.

1. [In-Synch](https://kb.arms.com/in-synch?hsLang=en)
2. [Knowledge base3](https://kb.arms.com/in-synch/knowledge-base3?hsLang=en)
3. [How To](https://kb.arms.com/in-synch/knowledge-base3?hsLang=en#how-to)

# Adding the ISSROUSER User

No recent searches

 Popular Articles

![](https://kb.arms.com/hubfs/Knowledge%20Base%20Import/no-results-Apr-16-2026-03-57-19-6829-PM.png)

Sorry! nothing found for

### Adding the ISSROUSER User

 Created by Russ Hartle, Modified on Tue, 11 Nov, 2025 at 10:26 AM by Russ Hartle

The ISSROUSER user is generally used as an account for read-only to access In-Synch RMS data through the database tables and views. The most common use of the ISSROUSER user is for connecting the RMS to Excel for end-user queries and/or reports. This allows data to be queried without the chance of data being inadvertently changed by the user. This user account should be automatically created by an RMS software update, but can be manually added using the following steps:

Open a new CMD window and navigate to the bin directory of the Firebird installation. In this example the bin directory is located: “C:\\Program Files\\Firebird\\Firebird\_2\_1\\bin”

[![](https://kb.arms.com/hubfs/Knowledge%20Base%20Import/issrouser-user-001.jpg)](https://manula.s3.amazonaws.com/user/9801/img/issrouser-user-001.jpg)

Type the following command (without quotes): “gsec -user sysdba -password j316fgsl” and then press the “Enter” key to start the GSEC Utility.

[![](https://kb.arms.com/hubfs/Knowledge%20Base%20Import/issrouser-user-002.jpg)](https://manula.s3.amazonaws.com/user/9801/img/issrouser-user-002.jpg)

Type the following command (without quotes): “add issrouser-pw rouser” and then press the “Enter” key.

[![](https://kb.arms.com/hubfs/Knowledge%20Base%20Import/issrouser-user-003.jpg)](https://manula.s3.amazonaws.com/user/9801/img/issrouser-user-003.jpg)

Type the following command (without quotes): “quit” and then press the “Enter” key to exit the GSEC utility.

[![](https://kb.arms.com/hubfs/Knowledge%20Base%20Import/issrouser-user-004.jpg)](https://manula.s3.amazonaws.com/user/9801/img/issrouser-user-004.jpg)

Close the CMD window.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article! \*

<iframe width="640" height="360" src="https://insynch.freshdesk.com/support/recaptcha#6LdvejUUAAAAAEn6wjOFcPVRyQr4KtAJ03ltA1SQ" allowfullscreen></iframe>

Feedback sent

We appreciate your effort and will try to fix the article

**X**<https://kb.arms.com/in-synch/adding-the-issrouser-user>

- [Release Notes](https://kb.arms.com/in-synch/release-notes?hsLang=en#main-content)

    - [Version 4.8](https://kb.arms.com/in-synch/release-notes?hsLang=en#version-4-8)
- [Knowledge base3](https://kb.arms.com/in-synch/knowledge-base3?hsLang=en#main-content)

    - [How To](https://kb.arms.com/in-synch/knowledge-base3?hsLang=en#how-to)
- [Knowledge base2](https://kb.arms.com/in-synch/knowledge-base2?hsLang=en#main-content)

    - [Modules](https://kb.arms.com/in-synch/knowledge-base2?hsLang=en#modules)
- [Knowledge base1](https://kb.arms.com/in-synch/knowledge-base1?hsLang=en#main-content)

    - [State Reporting](https://kb.arms.com/in-synch/knowledge-base1?hsLang=en#state-reporting)
    - [Internal Wiki](https://kb.arms.com/in-synch/knowledge-base1?hsLang=en#internal-wiki)
    - [State Specific Modules](https://kb.arms.com/in-synch/knowledge-base1?hsLang=en#state-specific-modules)
    - [Release Notes](https://kb.arms.com/in-synch/knowledge-base1?hsLang=en#release-notes)
    - [In-Synch RMS QuickStart Video Series](https://kb.arms.com/in-synch/knowledge-base1?hsLang=en#in-synch-rms-quickstart-video-series)
    - [Error Messages](https://kb.arms.com/in-synch/knowledge-base1?hsLang=en#error-messages)
- [Knowledge base](https://kb.arms.com/in-synch/knowledge-base?hsLang=en#main-content)

    - [Interfaces](https://kb.arms.com/in-synch/knowledge-base?hsLang=en#interfaces)

[![](https://kb.arms.com/hubfs/ARMS-Logotype_horizontal-transparent_background-light_mode.svg)](http://arms.com)

<https://www.facebook.com/> <https://www.twitter.com/> <https://www.instagram.com/> <https://podcasts.apple.com/> [mailto:email@email.com](mailto:email@email.com)

Copyright © 2026, End2End Public Safety