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title: Windows Socket Error
description: In-Synch
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# Windows Socket Error

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### Windows Socket Error

 Created by Russ Hartle, Modified on Tue, 1 Apr, 2025 at 1:33 PM by Russ Hartle

***Windows socket error: No connection could be made because the target machine actively refused it (10061), on API 'connect'***

![](https://kb.arms.com/hubfs/Knowledge%20Base%20Import/NhKCYfPp7GBeLHdmmqphrOp2QyXJR1DwDA.png)

#### What is the In-Synch Socket Server?

The In-Synch RMS Socket Server is a critical component that allows the graphical user interface (GUI) to connect and communicate with the database backend.

#### What Causes This Error Message?

This error message means the In-Synch Socket Server Service isn't running or the application hasn't loaded. Depending on your computer setup, there are several possible reasons:

**Socket Server Installed as a Service (most common):**

- An Antivirus, PC-optimizing software, or Windows Update has shut down or disabled the service.

**Socket Server Installed as an Application (less common):**

- There wasn't enough time for the computer to load all startup items before the RMS software was launched or the socket server application was closed.

#### How to Rectify a Socket Error

**Installed as a Service (most common):**

1. Right-click the Taskbar and choose "Task Manager."

![](https://kb.arms.com/hubfs/Knowledge%20Base%20Import/2h8T359n6hcwUpwBsRoYNdgCx-yataoM3g.png)

2\.   Select the "Services" section in Task Manager. 

*(Note: Depending on the operating system/version, "Services" could be listed as a tab at the top of the Task Manager window or an option on the left-hand menu.)*

![](https://kb.arms.com/hubfs/Knowledge%20Base%20Import/k5_1vZHMsk107SWEDA_x-fUmic-B3P1SYA.png)

3\.   Find "SocketServer" in the list of services, right-click on the listing, and choose "Start" from the list of options.

![](https://kb.arms.com/hubfs/Knowledge%20Base%20Import/eM2aBcD7OYLj4eeJ5sedSXHFVS1rjzUIIg.png)

4\.   Close the Task Manager window and relaunch In-Synch RMS software.

**Installed as an Application (less common):**

If "SocketServer" isn't an option in your Services list, the computer will likely be installed in an "Application" configuration. The In-Synch Socket Server will launch as an application at computer "startup," with an icon in the system tray.

![](https://kb.arms.com/hubfs/Knowledge%20Base%20Import/5LGxp9CYXZCmBHuierS5E-2x1NK2kRBg8A.png)

If the Socket Server icon isn't present:

1. Wait for the computer to fully load all startup items before launching In-Synch RMS.
2. Reboot your machine (and wait for the computer to fully load all startup items before launching In-Synch RMS.)
3. Manually launch the socket server application.
   
     1. Navigate to "C:\\Program Files (x86)\\In-Synch"  (*"C:\\Program Files\\In-Synch" for 32-bit operating systems)*
     2. Double-click the "ScktSrvr" application.

![](https://kb.arms.com/hubfs/Knowledge%20Base%20Import/nRPd5SNp7o1JSTpXDWO4n0mECmMGo85igw.png)

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