---
title: Appendix
description: Appendix
---

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# Appendix

### ***Appendix***

### **Linking Ownerless Tickets**

The **Ownerless Ticket** report can be used to identify Tickets that are not attached to a Person. 

 

![](https://kb.arms.com/hubfs/Knowledge%20Base%20Import/2XvFd0Zi-7ki2p0DY9orADRp-Zxd5tlPpw.png)

*Ownerless Ticket Report Example*

 

Open the **Vehicle** module and in the **Person** field, search for the Person account you will be linking this License Plate and Ticket to. You can search by Last Name, First Name, Local ID, or Alternate ID.

 

![](https://kb.arms.com/hubfs/Knowledge%20Base%20Import/vBds_WX6Z69PJuxQ2kamqfsNTP_mimfzkA.png)

*Person Search in Vehicle Module*

 

When the browse list appears, select the appropriate Person account.

 

If the Person account is not in the database, click **Add** to add a new Person account. 

 

If you click **Add**, a mini **Person** module will open and add all associated Person information (Name, Address, Status, etc).

 

When a new Person account is added, to ensure this Person is linked to the License Plate, click on the **Set as Primary Person** checkbox.

 

When adding addresses, check the **Billing** checkbox if this Person account will be billed for any Tickets or Permits issued to this License Plate/Vehicle. 

 

After the Person is saved or selected, a grid of ownerless Tickets will open to allow you to select the linking preference. 

 

Click on the **Select** checkbox to link the Ticket to the Person account.

 

Enter the **Title Start Date** and **Title End Date**.

 

![](https://kb.arms.com/hubfs/Knowledge%20Base%20Import/tcMbmOoi7mjun1YdTMTehZ8efuOFzHNsxg.png)

*Actions For New Person Menu*

 

![](https://kb.arms.com/hubfs/Knowledge%20Base%20Import/wplLY9FLQyNPjbKEq8WNBf4T4pNnvwGTuQ.png)

*Person-Ticket Link Menu*

 

Click **Link**.

 

Click **Save**.

 

 

 

 

### **Permit Vehicle Update Process**

Removing a Person from a valid Permit that has already been paid for is not recommended. This ensures that there is a clear audit trail of who paid for the Permit. 

 

If a new License Plate is being linked to a Permit, add the new License Plate and Vehicle to the Person account first. This action will automatically link the new License Plate to the Person account.

 

### **Remove Linked Vehicle and Add New License/Vehicle to Permit**

- Click on the X to remove the Vehicle-Permit link. This does not remove the Vehicle from the database.

 

![](https://kb.arms.com/hubfs/Knowledge%20Base%20Import/kkYG9L8hfSOI9yu4MhoWlVyWj-QrpauMJg.png)

*Delete Vehicle Link Confirmation*

 

- After the page refreshes, enter the new/updated license plate number to link to this Permit, then click the **search** icon.

 

![](https://kb.arms.com/hubfs/Knowledge%20Base%20Import/9sRHCNMiAXODUKfdWwh13mpBl7ja5KB3UQ.png)

*Vehicle Search*

 

- A browse list of your search results will appear. Select the correct **License Plate**.

 

![](https://kb.arms.com/hubfs/Knowledge%20Base%20Import/Xy6YjZeQuxibhQgsEFsy5Mo4Il5zO7MKDQ.png)

*Vehicle Search Results*

 

- If the **License Plate** number is not in the database, add the new **License Plate** to the Person account first.
- Once saved, the new Vehicle will be linked to the Permit and the handheld will update with the new License Plate associated with the Permit Number.

 

![](https://kb.arms.com/hubfs/Knowledge%20Base%20Import/nHk9-j1rAbWjGM81JYVBIidd9XgbblZH0Q.png)

*Newly Linked Vehicle*

 

### **Edit Linked Vehicle Description**

This is used to update vehicles without changing the plate number attached to a **Permit**.

- Click on the **car icon** to edit and save. Update the Vehicle description (Make/Model, etc) and click **Save**. Any Vehicle changes will also update the Vehicle description in the **Vehicle** module.

 

![](https://kb.arms.com/hubfs/Knowledge%20Base%20Import/xmFhn9Zk3OBus5W5QJk8TeNrh-Uu4ZGpMw.png)

*Vehicle Edit Menu*

- [TickeTrak Admin](https://kb.arms.com/ticketrak/ticketrak-admin?hsLang=en)
- [TickeTrak User](https://kb.arms.com/ticketrak/ticketrak-user?hsLang=en)
- [TickeTrak Mobile](https://kb.arms.com/ticketrak/ticketrak-mobile?hsLang=en)
- [Release Notes](https://kb.arms.com/ticketrak/release-notes?hsLang=en)

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