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FAQ: What services do I receive for paying for ARMS Support and Maintenance Plan?

With End2End’s Support and Maintenance Plan, users get all they need in a single plan:

  • A full year of telephone or email technical support. The technical support line is available Monday through Friday from 8:00 am to 8:00 pm CST. Software installation, software fault fixing, and software operation support are all provided through technical support.
  • After-hour support is available for emergencies.
  • Access to End2End Support site, download the applications, upgrades, manuals, documents, FAQ, and more, 24 x 7 x 365.
  • Access to the End2End Public Safety Forum.  Communicate with the staff and other members of the ARMS community to discuss any issues concerning public safety.
  • An unlimited number of incidents for 12 months.
  • Guaranteed 24-hour or next-business-day Technical Support response time.
  • Free software maintenance updates, such as bug fixes or minor product enhancements.
  • Free automatic full-version upgrades for 12 months. Any new major releases of the covered software will be made available at no charge.