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How does the Case Approval Process work in ARMS Case Management?

This is the process in which the officer and management review, approve, or kick back reports. Each report will go through a series of statuses once the report has been issued.



Attempting to click on the Approval Records button, in the top right corner of the screen, before adding all required fields will prevent the officer from sending it for approval.

There are two options here; Submit for Approval and Final Approval. The Final Approval option will be visible to Admins or higher authority only. It will appear if the officer has permission for it.

Action Date will automatically pull the date.

The Destination User will be the supervisor to whom the case is submitted to.  It will only show a list of supervisors who have kickback or final approval permissions. It can be sent as per division as well.

When the submission is made, a notification will be sent to the supervisor. If the supervisor has an email id added to their employee file, then it will send a notification through email as well. 

Notes are used by supervisors if they need to kick back the case, then they can add notes, and even officers can add their Notes if necessary. After adding details, hit Send.

 

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After a supervisor approves a case that Approval Status will change from Submitted to Approved. Officers can't modify the case while in submission. They can only modify if the case is approved or kicked back to them.