If you need to restart your server, make sure you have access to the ARMS application server. If you do not have access, contact your IT department.
Before restarting any services make sure that all users have their ARMS application closed. If any users are still logged into the system when the services are restarted the user may lose their work. To restart the ARMS services:
Step 1: Go to your server’s Services. Begin by right-clicking ARMSV3 Service and clicking stop.
Step 2: Then right click ARMS.Remoting.Server and click stop. Once both services are stopped you can start ARMS.Remoting.Server and ARMSV3 backup.
Make sure you turn them back on in that order.
Step 3: Please ensure that the two services are set to ‘Automatic (Delayed start)’.
Right-click each service and select properties.
Go to General -> Start-up Type -> Click on the dropdown -> Select Automatic (Delayed Start). Remember to do this for both services.
Step 4: After restarting your ARMS services, you can then restart your IIS Server. To do this click on the Windows icon and search for Command Prompt. Right-click on Command Prompt and run this as an administrator.
Once you have Command Prompt open, run the command IISReset.
The command will run, and you should get the same output as shown below.
After the internet services have successfully restarted, your users are good to go back online.