---
title: What does my department need to do after restarting our server?
description: What does my department need to do after restarting our server?
---

[Skip to content](https://kb.arms.com/arms/what-does-my-department-need-to-do-after-restarting-our-server#main-content)

English

Show submenu for translations

![](https://kb.arms.com/hubfs/ARMS-Logotype_horizontal-transparent_background-light_mode.svg)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Customer Portal](https://helpdesk.arms.com/tickets)

[Customer Portal](https://helpdesk.arms.com/tickets?hsLang=en)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [ARMS](https://kb.arms.com/arms?hsLang=en)
2. [Administrator](https://kb.arms.com/arms/administrator?hsLang=en)
3. [Administrator FAQs - Error Messages/Troubleshooting](https://kb.arms.com/arms/administrator?hsLang=en#administrator-faqs-error-messages-troubleshooting)

# What does my department need to do after restarting our server?

If you need to restart your server, make sure you have access to the ARMS application server. If you do not have access, contact your IT department.

Before restarting any services make sure that all users have their ARMS application closed. If any users are still logged into the system when the services are restarted the user may lose their work. To restart the ARMS services:

Step 1: Go to your server’s Services. Begin by right-clicking ARMSV3 Service and clicking stop. 

Step 2: Then right click ARMS.Remoting.Server and click stop. Once both services are stopped you can start ARMS.Remoting.Server and ARMSV3 backup. 

**Make sure you turn them back on in that order.** 

![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43379270154/original/SIXJ8HdEh2-268LafIfouSAyf7jIYJumEw.png?1670999100)

Step 3: Please ensure that the two services are set to ‘Automatic (Delayed start)’. 

Right-click each service and select properties.

Go to General -\> Start-up Type -\> Click on the dropdown -\> Select Automatic (Delayed Start). **Remember to do this for both services.**

![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43379270153/original/8t0JBBarasswhGRYlgV2e1TeagdK4C6irA.png?1670999100)

Step 4: After restarting your ARMS services, you can then restart your IIS Server. To do this click on the Windows icon and search for Command Prompt. Right-click on Command Prompt and run this as an administrator.

![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43379270155/original/mpgOFOoStJpMfYCeXIz2q6bMLYJjF1Dyvw.png?1670999100)![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43379270152/original/lZ1rlDBarUZzg01iVVrhI-4_O-2QstgO0w.png?1670999100)

Once you have Command Prompt open, run the command IISReset. 

The command will run, and you should get the same output as shown below.

![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43379270150/original/af3dKnfnVaeQAbXwnhlGznHHXvC9aMHLnw.png?1670999100)

After the internet services have successfully restarted, your users are good to go back online.

 

 

- [Administrator](https://kb.arms.com/arms/administrator?hsLang=en#main-content)

    - [Administrator Documents](https://kb.arms.com/arms/administrator?hsLang=en#administrator-documents)
    - [Administrator FAQs - Error Messages/Troubleshooting](https://kb.arms.com/arms/administrator?hsLang=en#administrator-faqs-error-messages-troubleshooting)
    - [Administrator FAQs - Feature Questions](https://kb.arms.com/arms/administrator?hsLang=en#administrator-faqs-feature-questions)
    - [Administrator FAQs - Setup](https://kb.arms.com/arms/administrator?hsLang=en#administrator-faqs-setup)
- [Dispatcher](https://kb.arms.com/arms/dispatcher?hsLang=en#main-content)

    - [ARMS WebCAD Workbook](https://kb.arms.com/arms/dispatcher?hsLang=en#arms-webcad-workbook)
    - [ARMS CAD Workbook](https://kb.arms.com/arms/dispatcher?hsLang=en#arms-cad-workbook)
    - [Dispatcher Documents](https://kb.arms.com/arms/dispatcher?hsLang=en#dispatcher-documents)
    - [Dispatcher FAQs - Error Messages/Troubleshooting](https://kb.arms.com/arms/dispatcher?hsLang=en#dispatcher-faqs-error-messages-troubleshooting)
    - [Dispatcher FAQs - Feature Questions](https://kb.arms.com/arms/dispatcher?hsLang=en#dispatcher-faqs-feature-questions)
- [Officer](https://kb.arms.com/arms/officer?hsLang=en#main-content)

    - [ARMS Mobile - CAD Workbook](https://kb.arms.com/arms/officer?hsLang=en#arms-mobile-cad-workbook)
    - [ARMS Mobile - Case Management Workbook](https://kb.arms.com/arms/officer?hsLang=en#arms-mobile-case-management-workbook)
    - [ARMS Mobile - Home Screen Workbook](https://kb.arms.com/arms/officer?hsLang=en#arms-mobile-home-screen-workbook)
    - [ARMS Mobile Admin Workbook](https://kb.arms.com/arms/officer?hsLang=en#arms-mobile-admin-workbook)
    - [Officer Documents](https://kb.arms.com/arms/officer?hsLang=en#officer-documents)
    - [Officer FAQs - Case Management](https://kb.arms.com/arms/officer?hsLang=en#officer-faqs-case-management)
    - [Officer FAQs - Photos and Media](https://kb.arms.com/arms/officer?hsLang=en#officer-faqs-photos-and-media)
- [NIBRS](https://kb.arms.com/arms/nibrs?hsLang=en#main-content)

    - [NIBRS Documents](https://kb.arms.com/arms/nibrs?hsLang=en#nibrs-documents)
    - [NIBRS FAQs - Error Messages/Troubleshooting](https://kb.arms.com/arms/nibrs?hsLang=en#nibrs-faqs-error-messages-troubleshooting)
    - [NIBRS Videos](https://kb.arms.com/arms/nibrs?hsLang=en#nibrs-videos)
    - [NIBRS Workbook](https://kb.arms.com/arms/nibrs?hsLang=en#nibrs-workbook)
- [Clery](https://kb.arms.com/arms/clery?hsLang=en#main-content)

    - [Clery Workbook](https://kb.arms.com/arms/clery?hsLang=en#clery-workbook)
- [Statistical Reporting](https://kb.arms.com/arms/statistical-reporting?hsLang=en#main-content)

    - [Dashboard Workbook](https://kb.arms.com/arms/statistical-reporting?hsLang=en#dashboard-workbook)
    - [Maxient Workbook](https://kb.arms.com/arms/statistical-reporting?hsLang=en#maxient-workbook)
    - [Notification Manager FAQs](https://kb.arms.com/arms/statistical-reporting?hsLang=en#notification-manager-faqs)
    - [Notification Manager Workbook](https://kb.arms.com/arms/statistical-reporting?hsLang=en#notification-manager-workbook)
    - [Profile Data FAQs](https://kb.arms.com/arms/statistical-reporting?hsLang=en#profile-data-faqs)
    - [Profile Data Workbook](https://kb.arms.com/arms/statistical-reporting?hsLang=en#profile-data-workbook)
    - [Property/Evidence FAQs](https://kb.arms.com/arms/statistical-reporting?hsLang=en#property-evidence-faqs)
    - [Property/Evidence Workbook](https://kb.arms.com/arms/statistical-reporting?hsLang=en#property-evidence-workbook)
    - [Report Center Documents](https://kb.arms.com/arms/statistical-reporting?hsLang=en#report-center-documents)
    - [Report Center FAQs](https://kb.arms.com/arms/statistical-reporting?hsLang=en#report-center-faqs)
    - [UCR Documents](https://kb.arms.com/arms/statistical-reporting?hsLang=en#ucr-documents)
    - [Vehicle Maintenance Workbook](https://kb.arms.com/arms/statistical-reporting?hsLang=en#vehicle-maintenance-workbook)
- [Parking](https://kb.arms.com/arms/parking?hsLang=en#main-content)

    - [Internal Parking Documents](https://kb.arms.com/arms/parking?hsLang=en#internal-parking-documents)
    - [Parking Administrator Document](https://kb.arms.com/arms/parking?hsLang=en#parking-administrator-document)
    - [Parking Documents](https://kb.arms.com/arms/parking?hsLang=en#parking-documents)
    - [Parking End User Documents](https://kb.arms.com/arms/parking?hsLang=en#parking-end-user-documents)
    - [Parking FAQs](https://kb.arms.com/arms/parking?hsLang=en#parking-faqs)
    - [Release Notes](https://kb.arms.com/arms/parking?hsLang=en#release-notes)
- [Webinars](https://kb.arms.com/arms/webinars?hsLang=en#main-content)

    - [Administrator](https://kb.arms.com/arms/webinars?hsLang=en#administrator)
    - [Clery](https://kb.arms.com/arms/webinars?hsLang=en#clery)
    - [Dispatcher](https://kb.arms.com/arms/webinars?hsLang=en#dispatcher)
    - [IT Support](https://kb.arms.com/arms/webinars?hsLang=en#it-support)
    - [Miscellaneous](https://kb.arms.com/arms/webinars?hsLang=en#miscellaneous)
    - [NIBRS](https://kb.arms.com/arms/webinars?hsLang=en#nibrs)
    - [Officer](https://kb.arms.com/arms/webinars?hsLang=en#officer)
    - [Parking](https://kb.arms.com/arms/webinars?hsLang=en#parking)
    - [Statistical Reporting](https://kb.arms.com/arms/webinars?hsLang=en#statistical-reporting)
- [Miscellaneous](https://kb.arms.com/arms/miscellaneous?hsLang=en#main-content)

    - [Release Notes](https://kb.arms.com/arms/miscellaneous?hsLang=en#release-notes)
    - [ARMS User Training Conferences](https://kb.arms.com/arms/miscellaneous?hsLang=en#arms-user-training-conferences)
    - [Internal](https://kb.arms.com/arms/miscellaneous?hsLang=en#internal)
    - [Support Docs](https://kb.arms.com/arms/miscellaneous?hsLang=en#support-docs)
- [IT Support](https://kb.arms.com/arms/it-support?hsLang=en#main-content)

    - [Internal IT Support Documents](https://kb.arms.com/arms/it-support?hsLang=en#internal-it-support-documents)
    - [IT Support Documents](https://kb.arms.com/arms/it-support?hsLang=en#it-support-documents)
- [Internal](https://kb.arms.com/arms/internal?hsLang=en#main-content)

    - [Jira Escalation Process and Documents](https://kb.arms.com/arms/internal?hsLang=en#jira-escalation-process-and-documents)
    - [Parking Workflows](https://kb.arms.com/arms/internal?hsLang=en#parking-workflows)
- [Administration](https://kb.arms.com/arms/administration?hsLang=en#main-content)

    - [Personnel Card](https://kb.arms.com/arms/administration?hsLang=en#personnel-card)
- [Online Bicycle Registration](https://kb.arms.com/arms/online-bicycle-registration?hsLang=en#main-content)

    - [Bicycle Registration Workbook](https://kb.arms.com/arms/online-bicycle-registration?hsLang=en#bicycle-registration-workbook)
- [Courtyard - Public Incident Reporting](https://kb.arms.com/arms/courtyard-public-incident-reporting?hsLang=en#main-content)

    - [Courtyard Manual](https://kb.arms.com/arms/courtyard-public-incident-reporting?hsLang=en#courtyard-manual)

<https://www.facebook.com/arms.info/> [mailto:support@arms.com](mailto:support@arms.com) <https://www.linkedin.com/company/arms-public-safety/>

Copyright © 2026, End2End Public Safety